What to do if the customer requests a VAT invoice/VAT Receipts?
Learn how to handle customer VAT invoice or receipt requests as a Transfeero carrier, including how to issue invoices for the full amount and offset Transfeero's monthly commission invoice.
When a customer requests a VAT invoice or VAT receipt, you — as the carrier — are responsible for issuing it. The invoice or receipt must cover the full amount the customer paid, including Transfeero's commission. You then offset Transfeero's commission against the monthly invoice Transfeero sends you. This article explains your responsibilities, how the billing flow works, and where to find the information you need.
Your Responsibilities as a Carrier
- Issue an invoice or receipt to the customer for the full amount paid (including Transfeero's commission), inclusive of VAT or exempt, depending on your applicable tax regime. Do not issue an invoice only for the net amount you received — this would be incorrect.
- Use the customer's billing details found inside the booking page, in the bottom-left section. These details include the customer's name, address, and any VAT/tax identification number they have provided.
- Do not pay Transfeero's commission invoice separately. Every month, Transfeero will send you a commission invoice for the bookings completed in that period. This amount has already been withheld by Transfeero before paying you, so no further payment is required from your side — the invoice simply serves as a formal accounting record for you to offset against your customer invoices.
Important: Always consult your local tax advisor or accountant if you are unsure about the correct VAT treatment to apply on your customer invoice, as rules can vary by country and tax regime.
How Billing Works
Transfeero.com acts as an intermediary between customers and carriers. When a customer books a transfer, Transfeero collects the full payment from the customer as a security deposit. Once the service has been successfully completed, Transfeero releases the net amount to you (the carrier), having already withheld its commission. This means the money flow is always:
- Customer → Transfeero (full amount)
- Transfeero → Carrier (net amount, after commission is withheld)
Because the customer technically paid the full amount to Transfeero on your behalf, your VAT invoice or receipt to the customer must reflect that full amount.
Step-by-Step Example
- The customer books a transfer and pays EUR/USD/GBP 100.00 to Transfeero.
- Transfeero's commission for this booking is EUR/USD/GBP 19.00 (19%).
- Transfeero pays the net amount of EUR/USD/GBP 81.00 to you (the carrier).
- The customer contacts you requesting a VAT invoice or receipt. You issue them a document for the full EUR/USD/GBP 100.00 — not just the EUR/USD/GBP 81.00 you received.
- At the end of the month, Transfeero issues you a commission invoice for EUR/USD/GBP 19.00. This invoice will show the amount as already paid, because it was withheld in advance. You use it to offset your accounting records — no additional payment is needed.
Billing Summary at a Glance
| Party | Action | Amount (example) |
|---|---|---|
| Customer | Pays Transfeero for the transfer | EUR/USD/GBP 100.00 |
| Transfeero | Withholds commission, pays carrier net amount | EUR/USD/GBP 19.00 withheld |
| Carrier (you) | Receives net payment from Transfeero | EUR/USD/GBP 81.00 |
| Carrier (you) | Issues VAT invoice or receipt to customer for full amount | EUR/USD/GBP 100.00 |
| Transfeero | Issues monthly commission invoice to carrier (marked as already paid) | EUR/USD/GBP 19.00 |
Where to Find the Information You Need
- Customer billing details (name, address, VAT number): available inside the individual booking page, in the bottom-left section.
- Full booking payment history (amounts paid, dates, commission breakdown): available in the Payment Report section of your carrier account.
- Transfeero's monthly commission invoices: sent directly to you by Transfeero at the end of each month and may also be accessible within your account area.
Frequently Asked Questions
Can I issue the invoice only for the net amount I received (e.g., EUR 81.00)?
No. You must issue the invoice or receipt for the full amount the customer paid (e.g., EUR 100.00). Issuing it only for the net amount would be inaccurate and may cause issues for both you and the customer from a tax and accounting perspective.
Do I need to pay the commission invoice Transfeero sends me?
No. The commission invoice Transfeero sends you each month is for accounting and record-keeping purposes only. The commission has already been withheld by Transfeero before passing the net amount to you, so no additional payment is required.
What if I am VAT-exempt?
If your business operates under a VAT-exempt regime, issue the receipt or invoice according to your local tax rules and mark it as exempt accordingly. When in doubt, consult your accountant or local tax authority.