Issues
Learn how to report, manage, and resolve issues effectively.
How long before the pick-up date can I return a service?Learn when you can return a service penalty-free, what happens if you cancel within 48 hours of the pick-up date, and how penalties can be reversed.What should I do if I cannot find the customer?Learn the steps to follow when you cannot locate your customer, from calling them directly to contacting Transfeero assistance and handling a No Show.What should I do if, for example, customers have animals with them that were not previously specified in the booking?Learn how to handle animals not specified in a booking, including when surcharges may apply and your legal obligations regarding service animals.What to do in the event of a No-ShowLearn what steps drivers must take when a passenger is a no-show, including how to collect and upload the required proof within 24 hours via the portal.