What should I do if I canʼt do the ride?

Learn what steps to take if you can't complete a ride, including how to contact Transfeero assistance and what to do if the issue arises within 60 minutes of the ride.

If you are unable to carry out a ride, contact Transfeero assistance immediately and follow the steps below.

Step 1: Contact Transfeero Assistance

In all cases where it becomes impossible to carry out a service, contact Transfeero assistance promptly.

Step 2: If the Issue Arises Within 60 Minutes of the Ride

If the impossibility occurs in the 60 minutes before the ride and, as agreed with assistance, a reassignment is no longer feasible, you must:

Inform the customer directly that you are unable to carry out the service.
Let them know that the Transfeero team will contact them — through one of the main communication channels — to communicate the resolution.