What happens if the customer requests a service not included in the price of the ride?
Learn how to handle customer requests for extra services not included in the ride price, including how to collect supplement payments and what is already covered by the standard fare.
If a customer requests a service not included in the ride price, notify the Transfeero Team and handle any required supplement payment on site.
What to Do When a Customer Requests an Extra Service
Should the customer request an extra service not included in the price of the ride (e.g. additional stops, change of Pick Up or Drop Off, etc.), please notify the Transfeero Team immediately.
Handling Supplement Payments
If a supplement is required, the following steps apply:
- Collect payment on site — the supplement must be paid by the customer directly to the Driver in cash or via Card Reader.
- For all other payment methods, please notify the Transfeero Team before proceeding.
- Issue a receipt to the customer for any supplement collected on site.
What Is Already Included in the Ride Price
The following are already covered by the standard fare and should not be charged as extras:
| Category | Included Items |
|---|---|
| Standard Tolls & Fees | Tolls, airport parking, ports and railway station fees |
| Standard Services | Meet & Greet, Porter Service, Door-to-Door service, and Tips |
Important Reminders
- Transfeero is not responsible for any supplements not paid by the customer.
- Always agree with Transfeero on the supplements to be requested from customers before charging them.