Simplifying the Amendment Process for Our Partners
Learn how Transfeero handles pick-up time amendment requests, what partners must do when notified, and the outcomes of accepting or refusing a change.
This article explains how Transfeero handles booking amendments, and what partners need to do when a customer requests a pick-up time change.
How the Amendment Process Works
When a customer needs to adjust their pick-up time, Transfeero's system immediately notifies the relevant partner. As a partner, you can then choose to accept or refuse the new timing.
Step-by-Step: What Happens After an Amendment Request
- Customer requests a change – The customer submits a pick-up time amendment through Transfeero.
- Partner receives an alert – You are notified immediately and must choose to accept or refuse the new timing.
- Partner accepts – The booking is updated to reflect the new pick-up time.
- Partner refuses – The booking remains confirmed at the original pick-up time.
What Happens If You Refuse an Amendment
| Scenario | Outcome |
|---|---|
| Partner refuses & customer attends at original time | Booking proceeds as normal at the initial pick-up time. |
| Partner refuses & customer does not attend | Apply the NO SHOW protocol. |
| Partner refuses & amendment was requested more than 24 hours before pick-up | Transfeero reserves the right to reassign the ride to another partner to ensure customer satisfaction. |
Key Takeaway
The amendment process is designed to balance customer flexibility with partner convenience. By handling amendments professionally and promptly, we ensure all parties are well-informed and every journey runs smoothly. We appreciate your cooperation and continued partnership.