What should I do if I cannot find the customer?

Learn the steps to follow when you cannot locate your customer, from calling them directly to contacting Transfeero assistance and handling a No Show.

If you cannot find your customer, contact them directly using the phone number in the booking, then alert Transfeero assistance immediately if they remain unreachable.

Step-by-Step: What to Do When You Cannot Find the Customer

Call the customer directly. The customer's telephone number is noted in each booking. Use it as soon as you cannot locate them or the waiting period has expired.
Contact Transfeero assistance immediately if the customer is unavailable after your call.
Wait for Transfeero to reach out. The Transfeero team will try to contact the customer through other channels (e.g. email).
Proceed with the No Show if the Transfeero team is also unable to contact the customer.

No Show Rules

For full details on how to handle a No Show, please consult the dedicated article: IMPORTANT – What to do in the event of a No-Show.

Need Further Help?

For further information, please contact Transfeero support.